Privacy Policy

Virginia Water Damage Pros operates a website and a telephone dispatch line that help homeowners in Virginia reach independent local restoration providers. This page covers privacy practices for this website and for calls placed to the number published on it.

Information This Website Collects

This website is a static site. It has no contact forms, no account system, no newsletter signup, no comment section and no payment function. Because of that, there is no mechanism on this site for you to submit personal information to us, and we do not ask you to.

The site does not run analytics, advertising pixels, heat-mapping tools or third-party tracking scripts. It loads no external fonts, no content delivery network files and no third-party JavaScript. The only script on the page controls the mobile navigation menu and the FAQ accordion behavior, and it runs locally in your browser.

Cookies and Local Storage

This website does not set advertising or analytics cookies and does not write tracking identifiers to your browser. If your browser or an intermediary network stores cached files so pages load faster, that is standard browser behavior and not something this site initiates for tracking purposes. You can clear cached files at any time through your browser settings without affecting how the site works.

Server Logs

Websites are served by hosting infrastructure, and hosting providers typically keep standard request logs. Those logs may include an IP address, the browser and operating system identifier sent with the request, the page requested, the referring page and a timestamp. This information is generated automatically by the act of loading any web page, is used for security, performance and abuse prevention, and is not combined with other data to identify you personally by us.

What Happens When You Call

The phone number on this site connects to a dispatch line. When you call, a person answers and asks for information needed to help: typically your name, street address, ZIP code, telephone number, a description of the water problem and whether you have contacted your insurance company. You choose what to share, and you can decline to answer anything you are not comfortable providing.

The reason that information is collected is narrow: to determine which independent restoration providers serve your area and to pass your request along to one of them. Information you provide may be shared with the provider or providers best positioned to help. It may also be retained for a reasonable period so that a request can be followed up and so that service quality can be reviewed.

Calls may be handled with the assistance of call-routing or telephony service providers that transmit or store call details on our behalf. Those vendors are expected to protect information in a manner consistent with this policy. We do not sell your personal information, and we do not rent, trade or share it with marketing lists or unrelated third parties.

How Information Is Used

To identify providers in your area and connect you with one of them
To follow up on a service request when necessary
To protect the dispatch line against misuse, fraud and automated abuse
To meet legal obligations if we are required to retain or disclose information by law

What We Do Not Do

We do not sell personal information to data brokers or advertisers
We do not use automated telemarketing calls or text message marketing
We do not collect payment card numbers through this website or on the dispatch call
We do not request your Social Security number, bank login or insurance policy credentials

Independent Providers

Restoration work is performed by independent businesses, not by Virginia Water Damage Pros. Once you are connected with a provider, that provider may collect additional information from you directly, such as property details, insurance claim information and payment arrangements. That provider's own privacy practices apply to the information it collects, and we encourage you to ask any provider how it handles your data before you hire them.

Children's Privacy

This site and the dispatch line are intended for adults handling a property emergency. They are not directed to children, and we do not knowingly collect information from children. If a child has provided information to the dispatch line, a parent or guardian can call and ask that it be removed from active records.

Your Choices

You may call the dispatch line at any time and ask what information about you is on file, request a correction, or ask that it be deleted. Because there is no online account or form, those requests are handled by phone: call (888) 217-5329. Note that records may need to be retained for a period where required by law, for dispute resolution or for legitimate business recordkeeping, in which case a deletion request may be partially limited.

Security

Reasonable administrative and technical measures are used to protect information that passes through the dispatch line. No method of transmission or storage is completely secure, and no system can promise absolute protection. Please avoid sharing sensitive account credentials or financial account numbers during a call; a restoration provider does not need them to assess water damage.

Links to Other Sites

This site may link to other pages on this same domain. If a page ever links to a third-party website, that site's privacy practices are its own and are not covered by this policy. Review the privacy policy of any site you visit before providing information to it.

Changes to This Policy

This policy may be updated to reflect changes in how the site or the dispatch line operates, or to reflect legal requirements. The revision date at the top of the page will change when it is updated. Continued use of the site after an update means you accept the revised policy.

Contact

Questions about this policy can be raised by phone at (888) 217-5329, available 24 hours a day. There is no email address or mailing address for privacy requests because the site does not collect written submissions; the phone line is the single point of contact for every purpose.