Terms of Use

Virginia Water Damage Pros ("we", "us") operates this website and a telephone dispatch line for homeowners seeking water damage restoration help in the Commonwealth of Virginia. Please read these terms before using the site.

1. Acceptance of These Terms

By accessing this website or calling the published number, you agree to these terms. If you do not agree, do not use the site or the dispatch line. These terms apply to every visitor and caller, and they replace any earlier version.

2. What This Website Is

This site is an informational resource and a telephone connection point. It publishes guidance about water damage and it provides one phone number that reaches a live dispatcher. It does not offer restoration services, and it does not enter into agreements for restoration work. There are no user accounts, no forms, no online purchases and no subscriptions on this site.

3. Independent Providers

Contractors and restoration companies reached through the dispatch line are independent businesses. They are not our employees, agents, partners or franchisees. We do not supervise, direct or control their work, and we are not a party to any agreement you make with them. Any contract, price, warranty or schedule is between you and the provider you choose to hire.

Your decision about who works on your property is yours alone. Before work begins, confirm the provider's license status and insurance coverage, ask for the scope in writing, and ask how payment and change orders are handled. Licensing and registration requirements are set by the Commonwealth of Virginia and by local jurisdictions, and responsibility for verifying compliance rests with the homeowner.

4. No Warranty on Information

Content on this site, including service descriptions and guides, is provided for general information only. It is offered as-is and as-available, without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy or completeness. Water damage conditions vary widely by property, materials and climate, and a website cannot assess your home. Nothing on this site is a substitute for inspection by a qualified professional.

5. No Professional Advice

Guides and pages on this site are general educational content. They are not engineering, structural, legal, insurance, medical or industrial hygiene advice. Questions about the structural safety of your home, the health effects of exposure to mold or contaminated water, or the interpretation of an insurance policy should be directed to a qualified professional in that field.

6. Availability Is Not Guaranteed

References on this site to 24/7, same-day or emergency services describe the intent of the dispatch line and the general practices of providers in the network. Availability depends on provider participation, your location, technician availability and demand, including periods when a regional storm creates far more requests than local crews can serve. No response time or availability is promised or guaranteed.

7. Permitted Use

You may view, print and share pages from this site for personal, non-commercial purposes. You may not: copy substantial content for republication; use automated tools to scrape, crawl or harvest the site; attempt to interfere with the site's operation or security; misrepresent your identity or affiliation; use the site for unlawful purposes; or resell or sublicense access to the dispatch line for commercial lead generation.

8. Intellectual Property

Text, page structure, graphics, markup and the brand name are owned by or licensed to us and are protected by applicable law. The site name and logo may not be used in a way that suggests endorsement or affiliation without written permission.

9. Calls and Communications

Calling the dispatch line does not create a contract for services, a client relationship or a duty to perform work. Calls may be routed through telephony service providers. Please do not provide payment card numbers, banking credentials or account passwords on a dispatch call; they are not needed to assess water damage.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages arising out of your use of this site or the dispatch line, or out of work performed or not performed by an independent provider. This includes lost profits, property damage, mold growth, missed insurance deadlines or costs of substitute services. Where liability cannot be excluded, it is limited to the greater of the amount you paid to use this site, which is zero, or the minimum permitted by applicable law.

11. Indemnification

You agree to hold us harmless from claims, losses, costs and reasonable legal fees arising from your misuse of this site, your violation of these terms, or your dispute with an independent provider or with your insurance carrier.

12. Third-Party Content and Links

Pages on this site may link to other pages within this same domain. If any link points to an external site, we do not control that site and are not responsible for its content, accuracy or practices. Links are provided for convenience only and do not imply endorsement.

13. Changes to the Site and These Terms

The site, its content and these terms may change at any time without notice. Continued use after an update constitutes acceptance of the revised terms. The revision date below will change when the terms are updated.

14. Severability and Waiver

If any part of these terms is found unenforceable, the remaining provisions stay in effect. A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.

15. Governing Law

These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Any dispute arising from use of this site or the dispatch line is subject to the exclusive jurisdiction of the state and federal courts located in Virginia.

16. Contact

Questions about these terms can be raised by phone at (888) 217-5329, available 24 hours a day. Terms of use last updated: September 24, 2026.